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Dell Computer Support Ticket - Poor Cust. response and poor notebook perform

Dell Computer Support Ticket

Poor Cust. response and poor notebook perform - XPS M1710 notebook

Created By: cybrooks's Picture cybrooks Last Reply: cybrooks's Picture cybrooks
Priority Level: [Emergency] Status: [Open]
Created: 10 years ago Last Updated: 10 years ago
Department: N/A Replies: 0
Product: XPS M1710 notebook

I have had several problems with this XPS M1710..I am very displeased how your service had been in repairing this notebook. I have had so many probelms line since I purchased it. I thought this notebook was your top if the line, but ALL I have had is troubles...for ex..hard drive replaced 3 times, LCD screen replaced just to name a few. I really need this notebook for my online classes, but your company cannot keep the notebook up-to-date or repair this laptop long enough for me to complete my degree. I am asking for help, there is always problems with this laptop...I am requesting a replacement notebook..please see all the notes in your files. Please help me!!!

If you cannot, please forward this survey to Dell, so that someone can help me!! When I purchased this notebook..I was told that this XPS was the top of the line...but I have had problems after problems....please forward this msg on to someone @ Dell who can help...And this may mean replacing this notebook. I have purchased several items from Dell..I am only asking for a system that works properly..even if it means replacing this notebook. I hope this msg gets to the right person/supervisor to get things done right. I thought your Company stood by all of its equipment? I hope I was not wrong.

I can be reached @ charlene.y.brooks@hotmail.com or 731-868-1427 to discuss thiis important matter...Thank you!!


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