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Dell Computer Complaint - Dell Can't Fix a Simple Problem - Return shipping problem
Dell Computer Complaint

Dell Computer Complaint


Dell Can't Fix a Simple Problem - Return shipping problem

I just finished calling Dell to fix a simple shipping problem. Nine transfers and three hours later they could not figure out how to fix it. The facts are as follows. Son bought Dell laptop about 3 years ago while living in CA. Son now living in UT shipped laptop to Dell for repair and gave Dell his UT address for return shipping. Dell sends laptop to CA anyway. Son calls Dell to get it shipped correctly. Since I am not home during the days for pick-up Dell asks that I leave Laptop box out in front of house for between one to three days and FedEx come by. It is not acceptable to leave a laptop out for up to 3 days unattended so I called Dell to arrange for me to drop off the box at a FedEx Store and have it shipped immediately. FOR THREE HOURS AND NINE CALL TRANSFERS TO DIFFERENT DEPARTMENTS, A DELL SUPERVISOR TRIES TO TELL ME IT IS NOT POSSIBLE TO TAKE IT TO A FEDEX DEPOT AND SHIP TO MY SON AT THERE EXPENSE - HIS FORM HE MUST FILL OUT REQUIRES HE PUT THE ADDRESS WHERE I AM AT.
I gave up, hung up and paid the shipping myself. Dell Cumstomer service can't figure a way to have me drop of to their shipper, send to where it should have gone in the first place, and for them to pay the shipping bill -makes me wonder how get anything done.

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dellhellsucks says: (9 years ago)
Purchased a Dell Mini as a Christmas gift for my daughter. The keypad was defective out of the box. Called Dell Customer Service. Transferred to eight reps and then THEY dropped the call. Called back and put on hold for one hour. As it turned out, they closed their doors for the evening. Initiated an RMA online. Received an email from some dumbass in India stating to call Dell Tech Support. Called and was given the runaround. Transferred to three additional reps. Three hours later I am finally transferred to the "internal RMA division. Apparently there is no way to contact this group directly without passing through Customer Service, Tech Support ect. The RMA rep. refused to take the unit back and requested that I exchange it or have it repaired. I explained that I had already purchased a replacement for my daughter and needed to have a credit issued to my CC. The rep insisted that this would result in my having to pay the return freight and absorb a 15% restocking fee. I told him to shove it up his arse! Let see ... Dell makes a mistake and I pick up the cost. WTF. After debating this dude I finally get him to see things my way. I conclude that Dell is willing to sell you anything but will result in strong-arm tactics if you need to return the damn thing. I'll stick with Apple from now one. Screw Dell.

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