Dell Computer Reviews and Complaints
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Dell Computer Reviews
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The most inept customer service department that I've ever come across. Dell Computer
Dell Computer Consumer Complaint
Dell Computer has by far the most inept and apathetic customer service that I've ever encountered. Please for your sake do not even consider them as a source to purchase a computer or any type of electronics. I am not a person who writes reviews/calls customer service. But Dell is so terrible that I feel obligated to let everyone know so they don't make the same mistake that I did. I even sent an email to their CEO, in the hope that maybe he could make a decision. I was passed on the a customer resolution department who assured me they could help me out with anything but the... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Awful Customer Service and Crummy Computer
Dell Computer Support Ticket
Dell's Customer Service Has Declined, and I Hate My New Computer - Dell Inspiron products and customer service I have bought quite a few Dell computer s over the years. A few months ago, I bought an Inspiron computer, and I didn't like it. In the past, Dell sent me a new computer to replace the one I didn't like, and I was a happy camper. This time, Dell's Customer Service passed me from person to person for several hours. I never got any satisfactory resolution. Dell said they would take the computer back WITH A RESTOCKING fee. This was within the 30 day return period!... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell Customer Service and Awful Inspiron Computer
Dell Computer Consumer Complaint
Dell's Customer Service Has Declined, and I Hate My New Computer - Dell Inspiron products and customer service I have bought quite a few Dell computer s over the years. A few months ago, I bought an Inspiron computer, and I didn't like it. In the past, Dell sent me a new computer to replace the one I didn't like, and I was a happy camper. This time, Dell's Customer Service passed me from person to person for several hours. I never got any satisfactory resolution. Dell said they would take the computer back WITH A RESTOCKING fee. This was within the 30 day return period!... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell's Customer Service Has Declined, and I Hate My New Computer
Dell Computer Consumer Complaint
I have bought quite a few Dell computers over the years. A few months ago, I bought an Inspiron computer, and I didn't like it. In the past, Dell sent me a new computer to replace the one I didn't like, and I was a happy camper. This time, Dell's Customer Service passed me from person to person for several hours. I never got any satisfactory resolution. Dell said they would take the computer back WITH A RESTOCKING fee. This was within the 30 day return period! I swore I would never buy another Dell because of the NASTY customer service. More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Computer review
Dell Computer Customer Feedback
I love my Dell computer. I know other brands get a lot of hype but you have to admit that the Dell products are pretty good and Dell has great customer service. Thanks Dell for making a good product. More...
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Need computer fixed
Dell Computer Support Ticket
I bought my computer Sept 2009 with Sam's club which in turn bought it from dell. Everything was going good but last Wednesday my computer will not start properly it will go to the windows load screen and will not get past that. That same day I called dell customer service and let me tell you the WORST customer service ever. I had to repeat myself like 30 times got hunged up on 3 times and after 1:30 hrs the technician which he was in India after remotedly getting into my computer to get it fixed said that the computer needed to get wiped out and reimaged and I told him that I had some... More...
(Repair Services)
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Upgrade
Dell Computer Consumer Complaint
I was waiting for the Free upgrade that I was supposed to receive for Windows 7 when I purchased my new computer. When it never came I contacted the service department and was told that I had to register my software at a site. (Something I was NEVER informed of). They also claimed to have sent out emails informing those eligible about the need to register. (An email I never received). Now, you can no longer register and the offer is no longer available. So, something that I was supposed to have received free with my purchase is now going to cost me MORE money out of my own pocket. Why... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell laptop Studio customer service errors
Dell Computer Support Ticket
I was told by the Dell sales agent that I may return my new Dell Studio laptop to the company within 30 days of purchase without any restock fees, without shipping fees, etc., for any reason. Dell customer service and tech. support tell me otherwise. I am told that my return does not qualify for return without a 15% restock fee...even though parts are not working correctly. The product returns specialist offered me $25 to keep the computer as is. When I told him I didn't want a computer that isn't right when it comes out of the box...he upped the offer to $75 if I keep the... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Poor customer service at dell
Dell Computer Support Ticket
I purchased a dell latitude laptop which is fairly expensive. It is my 3rd dell purchase. I have had nothing but problems with this computer since day 1. Shortly after purchase, there was major issues with the computer and they had to replace a mother board. After that I've had to change 4 or 5 hard drives on it and now it has a hard drive issue again. I phoned in and told them I am through trying to fix this computer, as it's costing me nothing but time and money. They attempted to tell me they would send out another hard drive and I told them that's it, it's ridiculous... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Extremely Poor Customer Service with Dell computers
Dell Computer Consumer Complaint
I purchased a dell latitude laptop which is fairly expensive. It is my 3rd dell purchase. I have had nothing but problems with this computer since day 1. Shortly after purchase, there was major issues with the computer and they had to replace a mother board. After that I've had to change 4 or 5 hard drives on it and now it has a hard drive issue again. I phoned in and told them I am through trying to fix this computer, as it's costing me nothing but time and money. They attempted to tell me they would send out another hard drive and I told them that's it, it's... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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DELL CPU FANs Failure fit to sue
Dell Computer Consumer Complaint
had problems with dell fans please e-mail me with your horror story I have had to order the same part four times and I still do not have the part More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell computer
Dell Computer Consumer Complaint
I purchased a Dell Vostro 1000 computer, It overheated the first time I used it and ran for about 5 minutes,then shut down. Returned it under warranty, received a used reconditioned computer, same exact problem, returned it and received a third dysfunctional computer with a bad hard drive, warranty expired, never able to use computer.The service people do not speak enough english to intelligently communicate and the software that was returned with the computer was replaced with the wrong software. The computer was subsequently scrapped for parts. I will do everything possible to discourage... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Notebook repair complaint
Dell Computer Support Ticket
I'm not sure Dell cares...I had a defective product right from the start...the problem is still happening, but now the warranty has expired. Why should I have to pay money for repairs when I had the same complaint right after I purchased the product. The notebook randomly restarts no matter what application is being used. I'm not a computer geek. My son needs the notebook for school...he tried to contact tech support a few times...long waiting time, disconnected several times, gave up in frustration because the problem happened while he was working on school assignments...he... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell Frustrated with Complaint/Repair Process
Dell Computer Consumer Complaint
My notebook needs to be repaired regardless of an expired warranty because the problem was pre-existing. I feel like a small fish and Dell is the whale. The whale eats me and doesn't feel it, so doesn't care. I can't get a direct extension to anyone...must go through the call process each time, I'm disconnnected. I'm asked to pay $49.00 for a diagonistic test when the problem has already been identified...I'm told to pay for a new motherboard, when the very first tech told me this was the problem orignially (right after we purchased the product and it was... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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dell computers
Dell Computer Consumer Complaint
dell organization is very poor. you can't understand the people who answer the phone. they hang up on you. they never let you speak to a supervisor. they don't get your order right. they don't care. they spin you every chance they get. no one tries to help you. its like they are doing you a favor and your a paying customer. i would not advise anyone to but their products. trying to get anything is impossible More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Case #637131107 video card/ moniter problems
Dell Computer Support Ticket
I contacted Dell on March 20 about a intermittent problem with the display for my Dell computer. Rojanie replied to me (rep ID 01195768) I told them her the monitor display was going in and out on my computer and that my husband thought it was the video card. My warranty was still active but expiring in a few days. After hours upon hours of running self diagnostics over the phone, I wondered what good an in-house warranty was anyway. I am not a computer tech. That is why I paid for a warranty that would bring someone to my home to fix things. I really resented having to open my... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell Can't Fix a Simple Problem
Dell Computer Consumer Complaint
I just finished calling Dell to fix a simple shipping problem. Nine transfers and three hours later they could not figure out how to fix it. The facts are as follows. Son bought Dell laptop about 3 years ago while living in CA. Son now living in UT shipped laptop to Dell for repair and gave Dell his UT address for return shipping. Dell sends laptop to CA anyway. Son calls Dell to get it shipped correctly. Since I am not home during the days for pick-up Dell asks that I leave Laptop box out in front of house for between one to three days and FedEx come by. It is not acceptable to... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Multiple Dell and Vista problems
Dell Computer Support Ticket
I have had a number of problems with my inspiron 531. The latest problem is not yet resolved. the technician wanted to reinstall all th esoftware. His credibility was low with me in dealing with the problem. I would like to talk to someone whose first language is English and can resolve the issue and explain to me in first languageEnglish just what needs to be done, th etime to do it, the risks. I would also liek to have an explanation that is reasonable and clear as to why my relatively new PC froze because of the tremendous amount of temporary files stored? Why are all these temporary... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell Computer reliability
Dell Computer Consumer Complaint
I bought a Dell Inspiron 531 with Vista Premium about a year and a half ago. I have spent so much time on the phone talking to dell technicians about the constantly occuring problems, so that I am about ready to go to Apple PC's. I had hardware extended warranty, so all of my problems became software problems. I bought software extended warranty, and now they are "hardware related software" problems. Several times the solution has been to reload all the software, meaning who knows how many hours saving everything, risking losing stuff, and then reloading everything. The... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Poor Cust. response and poor notebook perform
Dell Computer Support Ticket
I have had several problems with this XPS M1710..I am very displeased how your service had been in repairing this notebook. I have had so many probelms line since I purchased it. I thought this notebook was your top if the line, but ALL I have had is troubles...for ex..hard drive replaced 3 times, LCD screen replaced just to name a few. I really need this notebook for my online classes, but your company cannot keep the notebook up-to-date or repair this laptop long enough for me to complete my degree. I am asking for help, there is always problems with this laptop...I am requesting a... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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management
Dell Computer Customer Feedback
I have had several problems with this XPS M1710..I am very displeased how your service had been in repairing this notebook. I have had so many probelms line since I purchased it. I thought this notebook was your top if the line, but ALL I have had is troubles...for ex..hard drive replaced 3 times, LCD screen replaced just to name a few. I really need this notebook for my online classes, but your company cannot keep the notebook up-to-date or repair this laptop long enough for me to complete my degree. I am asking for help, there is always problems with this laptop...I am requesting a... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell Customer SErvice
Dell Computer Customer Feedback
For 3 weeks I have been trying to get help from Dell Customer SErvice on a 720 printer. This has been a very frustrating experience.They have set many phone appts. which they haven't kept. Often it is very hard to understand their reps. In the end they have told me they will not help me with this printer (even though they tried some in the middle of this mess to do so). I strongly advise people advoid Dell products. More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell May Ruin Your Christmas
Dell Computer Support Ticket
Dell Computer seems to be taking two steps forward and three steps back in terms of customer satisfaction. Acting on a recent promotion advertised in my Sunday paper, I placed an order directly with Dell on Sunday afternoon. The Dell circular promised shipping by the next business day (after order) and free two-day business shipping. While placing my order on 12/14, the sales agent that helped me indicated that my ship date would be 12/19. When I mentioned the flyer promotion, he corrected himself and assured me the computer would ship 12/15 and should be received 12/17. After not... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Poor Customer Service & Product
Dell Computer Consumer Complaint
We purchased a Dell Inspiron 1720 in February and on the following day, the problems started. My laptop has worked trouble-free about 90% of the time. I have tried to deal with Dell Tech Support. They have been very little help at all. It is difficul to understand most of the people I have spoken with. Each one of them thinks they have the answer to the problem. So far, no one has had the answer. Each time they say someone will call you on a specific date. No one ever calls. We have had Dell products for years and never had this many problems. I will not purchase another Dell... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Dell Dollars
Dell Computer Consumer Complaint
I received a letter from Dell Computers to extend my warranty on my XPS 720 3 years for $249. and receive $50. in Dell Dollars back to be used for future purchases from Dell Home $ Home Office. When I placed my order, the person at Dell Computers couldn't understand me and I couldn't understand them. They said the warranty would cost me $300. and I would receive $50. in Dell Dollars. After talking with numerous people, they gave me the warranty for what their letter stated it should be ($249.). I never received an e-mail confirmation that my warranty was extended so I called them... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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DELL PRINTERS
Dell Computer Consumer Complaint
i HAD A 966 AIO PRINTER THAT I HAD ISSUES WITH DELL OVER THE PRINTER WORKING. THEN A FEW WEEKS AGO I WAS DUMB ENOUGH TO GET ANOTHER AND IT HAS WORKED TWO DAYS IN THREE WEEKS! THEIR PRINTERS ARE CRAP AND I WOULD NOT RECOMMED ONE TO ANYONE. IT IS MAINLY SOFTWARE ISSUES AND I HAVE ALSO BEEN ON THE PHONE FOR 6 PLUS HOURS TRYING TO GET THE THING TO WORK. More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Beware Buyers - Dell's online Customer Service
Dell Computer Consumer Complaint
In May of this year, I ordered a replacement battery for a Dell Inspiron laptop computer online at www.Dell.com. One of Dell's online sales representatives confirmed that the part ordered was compatible with my laptop before the order was placed. I received an email confirmation of the part I ordered indicating the part would be shipped shortly. The fun begain after receipt of the second email from Dell (confirming part shipment) as I noted that the part number was different from the one originally ordered plus was for a Latitude laptop -not a Dell Inspiron laptop. I called Dell... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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Bad Reverse Logictics and Customer Service
Dell Computer Consumer Complaint
I purchased a Dell laptop from www.dell.ca. Waited 2 weeks for the laptop to arrive. Only to find out that the laptop was not working when it arrived. The screen was not working. I called the technical support team to resove the issue. I was then given a number to call to arrange for the return. The party I reached was not able to help me. I was then given 3 more numbers before I finally reached the right department who can help me. It seems that the call center is very much divided by country, region and market segment and they don't seem to know each other. I wasted my whole... More...
(Computers, Software, Hardware - Sponsored by APPLE)
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