Dell Computer Reviews and Complaints

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Dell Computer Reviews

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  • Need computer fixed



    I bought my computer Sept 2009 with Sam's club which in turn bought it from dell. Everything was going good but last Wednesday my computer will not start properly it will go to the windows load screen and will not get past that. That same day I called dell customer service and let me tell you the WORST customer service ever. I had to repeat myself like 30 times got hunged up on 3 times and after 1:30 hrs the technician which he was in India after remotedly getting into my computer to get it fixed said that the computer needed to get wiped out and reimaged and I told him that I had some... More...
    (Repair Services)
  • Upgrade



    I was waiting for the Free upgrade that I was supposed to receive for Windows 7 when I purchased my new computer. When it never came I contacted the service department and was told that I had to register my software at a site. (Something I was NEVER informed of). They also claimed to have sent out emails informing those eligible about the need to register. (An email I never received). Now, you can no longer register and the offer is no longer available. So, something that I was supposed to have received free with my purchase is now going to cost me MORE money out of my own pocket. Why... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    guitargal28's Picture   guitargal28    0 Comments   Comments
  • Poor customer service at dell



    I purchased a dell latitude laptop which is fairly expensive. It is my 3rd dell purchase. I have had nothing but problems with this computer since day 1. Shortly after purchase, there was major issues with the computer and they had to replace a mother board. After that I've had to change 4 or 5 hard drives on it and now it has a hard drive issue again. I phoned in and told them I am through trying to fix this computer, as it's costing me nothing but time and money. They attempted to tell me they would send out another hard drive and I told them that's it, it's ridiculous... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Dell computer



    I purchased a Dell Vostro 1000 computer, It overheated the first time I used it and ran for about 5 minutes,then shut down. Returned it under warranty, received a used reconditioned computer, same exact problem, returned it and received a third dysfunctional computer with a bad hard drive, warranty expired, never able to use computer.The service people do not speak enough english to intelligently communicate and the software that was returned with the computer was replaced with the wrong software. The computer was subsequently scrapped for parts. I will do everything possible to discourage... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    glider's Picture   glider    0 Comments   Comments
  • Notebook repair complaint



    I'm not sure Dell cares...I had a defective product right from the start...the problem is still happening, but now the warranty has expired. Why should I have to pay money for repairs when I had the same complaint right after I purchased the product. The notebook randomly restarts no matter what application is being used. I'm not a computer geek. My son needs the notebook for school...he tried to contact tech support a few times...long waiting time, disconnected several times, gave up in frustration because the problem happened while he was working on school assignments...he... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Dell Can't Fix a Simple Problem



    I just finished calling Dell to fix a simple shipping problem. Nine transfers and three hours later they could not figure out how to fix it. The facts are as follows. Son bought Dell laptop about 3 years ago while living in CA. Son now living in UT shipped laptop to Dell for repair and gave Dell his UT address for return shipping. Dell sends laptop to CA anyway. Son calls Dell to get it shipped correctly. Since I am not home during the days for pick-up Dell asks that I leave Laptop box out in front of house for between one to three days and FedEx come by. It is not acceptable to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    eureka's Picture   eureka    1 Comments   Comments
  • Multiple Dell and Vista problems



    I have had a number of problems with my inspiron 531. The latest problem is not yet resolved. the technician wanted to reinstall all th esoftware. His credibility was low with me in dealing with the problem. I would like to talk to someone whose first language is English and can resolve the issue and explain to me in first languageEnglish just what needs to be done, th etime to do it, the risks. I would also liek to have an explanation that is reasonable and clear as to why my relatively new PC froze because of the tremendous amount of temporary files stored? Why are all these temporary... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Dell Computer reliability



    I bought a Dell Inspiron 531 with Vista Premium about a year and a half ago. I have spent so much time on the phone talking to dell technicians about the constantly occuring problems, so that I am about ready to go to Apple PC's. I had hardware extended warranty, so all of my problems became software problems. I bought software extended warranty, and now they are "hardware related software" problems. Several times the solution has been to reload all the software, meaning who knows how many hours saving everything, risking losing stuff, and then reloading everything. The... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    tonykay's Picture   tonykay    1 Comments   Comments
  • management



    I have had several problems with this XPS M1710..I am very displeased how your service had been in repairing this notebook. I have had so many probelms line since I purchased it. I thought this notebook was your top if the line, but ALL I have had is troubles...for ex..hard drive replaced 3 times, LCD screen replaced just to name a few. I really need this notebook for my online classes, but your company cannot keep the notebook up-to-date or repair this laptop long enough for me to complete my degree. I am asking for help, there is always problems with this laptop...I am requesting a... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    cybrooks's Picture   cybrooks    0 Comments   Comments
  • Dell May Ruin Your Christmas



    Dell Computer seems to be taking two steps forward and three steps back in terms of customer satisfaction. Acting on a recent promotion advertised in my Sunday paper, I placed an order directly with Dell on Sunday afternoon. The Dell circular promised shipping by the next business day (after order) and free two-day business shipping. While placing my order on 12/14, the sales agent that helped me indicated that my ship date would be 12/19. When I mentioned the flyer promotion, he corrected himself and assured me the computer would ship 12/15 and should be received 12/17. After not... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • Poor Customer Service & Product



    We purchased a Dell Inspiron 1720 in February and on the following day, the problems started. My laptop has worked trouble-free about 90% of the time. I have tried to deal with Dell Tech Support. They have been very little help at all. It is difficul to understand most of the people I have spoken with. Each one of them thinks they have the answer to the problem. So far, no one has had the answer. Each time they say someone will call you on a specific date. No one ever calls. We have had Dell products for years and never had this many problems. I will not purchase another Dell... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    msleal57's Picture   msleal57    4 Comments   Comments
  • Dell Dollars



    I received a letter from Dell Computers to extend my warranty on my XPS 720 3 years for $249. and receive $50. in Dell Dollars back to be used for future purchases from Dell Home $ Home Office. When I placed my order, the person at Dell Computers couldn't understand me and I couldn't understand them. They said the warranty would cost me $300. and I would receive $50. in Dell Dollars. After talking with numerous people, they gave me the warranty for what their letter stated it should be ($249.). I never received an e-mail confirmation that my warranty was extended so I called them... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    PaleoMan's Picture   PaleoMan    0 Comments   Comments

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